Responsible Gaming

Responsible gaming at hollywuod.com is about enjoying betting and casino entertainment in a conscious, controlled way. The Hollywood Bets platform encourages you to see gambling as a form of leisure, never as a way to make money, escape problems, or cover debts. Our goal is to help you Observe your habits, Expand your understanding of risks, and Reflect on whether gambling currently fits your circumstances.

Hollywoodbets International UK Limited, trading via hollywuod.com for customers in Great Britain, is licensed and regulated by the UK Gambling Commission (licence number 53028). As part of this licence, we must provide clear tools, information, and support to reduce gambling-related harm. If your play stops being fun or feels difficult to control, our team is here to support you with practical limits, self-exclusion options, and signposting to specialist help.

Customer funds held for Hollywood Bets on hollywuod.com benefit from a "medium" level of protection under UK Gambling Commission categorisation. This means we keep customer funds in a separate account from company operating funds, but in the event of insolvency, funds are not absolutely guaranteed. You should Reflect on this when deciding how much money to keep in your account.

Risk Awareness

Observe: Gambling becomes risky when it starts to affect your emotions, finances, relationships, or daily responsibilities. The first step is noticing changes in how often, why, and how long you play on hollywuod.com.

Expand: Potential signs of problematic gambling include:

Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
Thinking about bets or casino games when you are at work, with family, or doing other activities.
Chasing losses - increasing your stakes to try to win back money you have already lost.
Spending money on gambling that you need for bills, rent, food, or other essentials.
Hiding or minimising your gambling from family, friends, or colleagues.
Borrowing money, using overdrafts or credit cards, or selling possessions to fund gambling.
Feeling anxiety, guilt, irritability, or low mood when you cannot gamble or when you stop.
Using gambling to escape problems, stress, loneliness, or depression rather than for fun.

Reflect: A short self-assessment can help you understand whether your gambling might be harmful. Read the statements below and honestly consider whether they describe you in the last 12 months.

I often gamble longer than I intended to when I log in to hollywuod.com.
I have tried to cut down or stop gambling but find it difficult to do so.
I sometimes gamble with money that was meant for other important expenses.
I feel restless, irritable, or anxious when I cannot gamble.
I have lied to people close to me about how much or how often I gamble.
I have borrowed money or used credit specifically to continue gambling.
I see gambling as a way to solve financial or personal problems.

If you answer "yes" to several of these statements, Reflect carefully and consider using the tools and support described below, and contacting a professional support service. Only you can decide to change your behaviour, but you do not have to do this alone.

Limits & Tools

Observe: Setting clear limits in advance is one of the most effective ways to keep gambling safe. On hollywuod.com, Hollywood Bets offers configurable tools so that you decide ahead of time how much time and money you are prepared to spend.

Deposit Limits

Expand: You can set daily, weekly, and monthly deposit limits on your account. The exact menu names may vary slightly, but the usual steps are:

Log in to your hollywuod.com account.
Go to My Account or Profile.
Select Responsible Gambling or Safer Gambling Tools.
Choose Deposit Limits.
Select the period (daily, weekly, monthly) and enter the maximum amount you are prepared to deposit (for example, £20 per day, £100 per week, £250 per month).
Confirm your new limit and read the confirmation message carefully.

Reflect: In line with UK Gambling Commission requirements, any request to decrease your limit will normally take effect immediately or as soon as technically possible. Any request to increase or remove a limit will only take effect after a cooling-off period (typically at least 24 hours) and after you reconfirm the change. This delay is designed to give you time to reconsider. Choose limits based on what you can comfortably afford to lose, not on potential winnings.

Time Limits & Session Controls

Expand: Time-based tools help you Observe how long you are playing and prevent excessively long sessions:

Session timers: In the responsible gambling section, you can usually set reminders (for example, every 30, 60, or 90 minutes). When the reminder appears, you will see how long you have been logged in and how much you have staked or won.
Reality checks: Pop-up messages can remind you to take a break or log out after a chosen period.

Reflect: If you routinely dismiss these reminders or reset them to longer intervals, that may be a sign to review your behaviour, lower your limits, or consider a Time-Out or self-exclusion period.

Time-Out (Short Breaks)

Expand: A Time-Out allows you to take a short break from Hollywood Bets while keeping the option to return after a fixed period. To request a Time-Out:

Log in and go to My Account > Responsible Gambling > Time-Out (or similar wording).
Select the duration, for example 24 hours, 48 hours, or 72 hours. Longer options may also be available.
Read the explanation of what will happen during your Time-Out.
Confirm your choice. You may need to enter your password again.

Reflect: During a Time-Out you will not be able to place bets or play casino games on hollywuod.com with your account. You should not attempt to create additional accounts. Use the break to assess how you feel away from gambling and whether you need stronger measures such as self-exclusion or support from a specialist organisation.

Self-Exclusion

Observe: Self-exclusion is a stronger, legally recognised measure designed for customers who feel at risk of, or already experiencing, gambling-related harm. It prevents access to Hollywood Bets on hollywuod.com for a significant minimum period.

How to Request Self-Exclusion

Expand: You can usually apply self-exclusion online without speaking to support, though help is available if needed. The typical steps are:

Log in to your hollywuod.com account.
Go to My Account > Responsible Gambling > Self-Exclusion.
Choose the duration of exclusion. Under UK standards this is normally a minimum of 6 months, with options including 1 year, 2 years, 5 years, or a lifetime (indefinite) exclusion.
Read the information explaining the consequences, including that you will not be able to access your account for the chosen period and that early re-opening is not permitted.
Confirm your decision. You may be asked to tick a box acknowledging that you are choosing to self-exclude for safer gambling reasons.
You will receive an on-screen and/or email confirmation once the self-exclusion has been applied.

If you prefer, you can also contact customer support via support@hollywuod.com to request self-exclusion. In some cases, identification checks may be required to ensure we correctly match your account details.

Consequences of Self-Exclusion

Reflect: Once self-exclusion is in place:

You will not be able to log in, deposit, place bets, or play casino games on hollywuod.com using the excluded account.
We will take reasonable steps to prevent you from opening new accounts during the exclusion period. You must not attempt to create new accounts or circumvent the exclusion.
Any positive balance remaining at the time self-exclusion is processed will normally be returned to you, subject to identity and security checks and the applicable Terms & Conditions. Promotional or bonus funds may be forfeited.
You will not usually be able to lift or shorten the exclusion before the agreed end date. When the period has expired, your account may remain closed until you actively request reactivation and complete any required checks.

Regional Compliance Note: For players in Great Britain, we strongly recommend also registering with GAMSTOP, the national online self-exclusion scheme for UK-licensed operators. You can sign up at gamstop.co.uk. Some other countries operate similar registers (for example, Spain's RGIAJ). These schemes are separate from your account-level self-exclusion on hollywuod.com but provide an additional layer of protection.

Support Resources

Observe: Problem gambling is a recognised mental health and financial wellbeing issue. It can affect anyone, regardless of age, background, or income. Professional support is confidential and non-judgmental, and is often most effective when accessed early.

Local Support in the UK

Expand: If you are in Great Britain and concerned about your own gambling or someone else's, you can contact:

National Gambling Helpline (GamCare): Call 0808 8020 133 (free, 24/7, English). Offers phone counselling, information, and referrals.
GamCare Online Services: Live chat, forums, and structured online support at gamcare.org.uk.
BeGambleAware: Information, tools, and links to treatment via begambleaware.org.
NHS Services: Your GP (doctor) can refer you to specialist NHS clinics for gambling addiction where available.

Reflect: These services are independent from Hollywood Bets and hollywuod.com. Contacting them will not affect how your bets are settled or how your account is treated, except where they recommend protective measures (such as self-exclusion) that you choose to apply.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Expand: Gambling Therapy provides online counselling and support groups in many languages. Gamblers Anonymous and related fellowships organise local meetings where people share experience and recovery strategies. These organisations are independent from our operations and offer anonymous support.

Self-Exclusion Schemes & Blocking Apps

GAMSTOP (UK): Free online multi-operator self-exclusion scheme for players in Great Britain. Register at gamstop.co.uk to block your access to UK-licensed online gambling sites and apps for a chosen period.
Spain - RGIAJ: The Spanish General Registry of Gambling Access Interdictions (RGIAJ) allows residents to exclude themselves from licensed gambling in Spain. Details are available from the Spanish gambling authority.
Blocking software: Tools such as Gamban and BetBlocker can be installed on your devices to restrict access to gambling websites and apps, including hollywuod.com. These tools are developed and managed by third parties.

Reflect: Combining self-exclusion on hollywuod.com with national schemes like GAMSTOP and blocking apps offers stronger protection than using any single tool alone, especially if you are trying to stop gambling completely.

Support for Families & Friends

Family members and friends can also access help:

GamCare offers dedicated information and support for affected others, including forums and chatrooms.
Gamblers Anonymous-related groups for relatives and friends (often called Gam-Anon) provide peer support meetings and online resources.

Confidentiality Note: Support services respect your privacy and do not share information with hollywuod.com or Hollywood Bets unless you explicitly consent or they are legally required to do so.

Help for Family

Observe: Discovering that someone close to you may have a gambling problem can be distressing. You may notice unpaid bills, secrecy around finances, increased time online, mood changes, or borrowing without clear reasons. These signs warrant attention but should be approached with care.

How to Talk to Someone About Their Gambling

Expand: Consider the following when raising concerns:

Choose a calm, private moment when neither of you is rushed, angry, or under the influence of alcohol or substances.
Use "I" statements ("I'm worried because...") rather than accusations ("You always...").
Focus on specific behaviours (missed bills, sleepless nights, borrowing) and their impact, rather than judging the person.
Listen actively and allow them to speak without interrupting, criticising, or minimising their feelings.
Avoid taking over complete control of their finances unless there is an immediate risk of serious harm; if necessary, seek professional advice first.

Reflect: Remind the person that gambling problems are treatable and that seeking help is a sign of strength, not failure. It is their decision to change, but your support can make it easier.

Where Families Can Get Support

GamCare - Friends & Family Support: Online forums, group chat, and one-to-one help via gamcare.org.uk.
BeGambleAware: Information for affected others at begambleaware.org.
Gam-Anon / similar groups: Peer-support meetings (online and local) for partners, parents, and friends of people with gambling problems.
NHS & GPs: Your doctor can refer you to counselling, family therapy, or mental health services where appropriate.

Next Steps: If someone close to you is gambling on hollywuod.com and you are worried, encourage them to use deposit limits, Time-Out, or self-exclusion, and to contact professional support. In urgent situations involving immediate risk of harm, contact emergency services or crisis mental health support without delay.

Operator's Commitment

Observe: Hollywoodbets International UK Limited, operating Hollywood Bets via hollywuod.com for customers in Great Britain, is licensed and regulated by the UK Gambling Commission under licence number 53028. We are committed to complying with all applicable licence conditions and codes of practice, including safer gambling requirements.

Monitoring & Risk Checks

Expand: To help identify and reduce gambling-related harm, we may use a combination of automated systems and manual reviews to monitor account activity, including:

Unusual patterns of deposits, such as rapid increases in amounts or frequency.
Extended continuous play sessions without breaks.
Repeated failed deposit attempts or use of multiple payment methods.
Evidence of chasing losses or repeatedly reversing withdrawals.
Information you provide about your income, occupation, and financial situation.

In line with UK regulatory expectations, we may conduct affordability checks and request documents (such as proof of income or source of funds) where there are indicators of risk. Customer funds are held with a "medium" level of protection, meaning they are in a separate account but may not be fully guaranteed in insolvency; this is disclosed so you can make informed choices.

Reflect: If our systems identify concerning patterns, we may:

Send safer gambling messages on-site or by email, encouraging you to review your play and tools.
Offer or impose deposit or loss limits, or restrict certain products.
Place your account under review, temporarily suspend it, or apply mandatory breaks.
Recommend or implement self-exclusion in serious cases.

We may also contact you directly to discuss your gambling behaviour and signpost support services. Contact will be proportionate to the level of risk observed and is intended to protect you.

Disputes & ADR

If you raise a complaint relating to your account or responsible gambling measures and remain dissatisfied after our internal process, you may be entitled to refer the matter to our independent Alternative Dispute Resolution provider, the Independent Betting Adjudication Service (IBAS)ibas-uk.com. This process does not replace specialist clinical help for gambling addiction but may assist with specific disputes up to £10,000.

Updates

Observe: Responsible gambling standards and UK regulatory requirements evolve over time. Hollywood Bets therefore reviews this page and our internal procedures regularly to ensure ongoing compliance with the UK Gambling Commission's rules and recognised industry best practices.

Expand: When we make significant changes to our responsible gaming tools, policies, or this information page, we may notify you by one or more of the following methods:

On-site notifications or banners when you log in to hollywuod.com.

Emails to the address registered on your account, where appropriate.

Updates within the Terms & Conditions and Responsible Gambling sections at hollywuod.com.

Reflect: You should review this page and the Terms & Conditions periodically, especially if you increase your level of play or after a break from gambling. Continued use of our services after an update may be treated as acceptance of the revised information where permitted by law.

Last updated: 20 January 2026.

Contact & Feedback

Observe: If you have questions about safer gambling, want to adjust your limits, or need help applying a Time-Out or self-exclusion on hollywuod.com, our support team is available to assist you.

Responsible Gaming Contact Details

Email (Responsible Gaming & Support): support@hollywuod.com (typical response time around 3 hours during business days, as last tested in 2025).

Live chat: Available via the hollywuod.com support area (where provided) typically between 06:00 and 22:00 UK time.

Telephone: A dedicated phone line for responsible gambling queries is not currently specified. Please use email or live chat for support, or contact national helplines such as the National Gambling Helpline on 0808 8020 133 for independent advice.

Reflect: When contacting us, please clearly state if your enquiry relates to responsible gambling, limits, self-exclusion, or concerns about potential gambling harm. This helps us route your request to appropriately trained staff.

Feedback & Self-Control Request Form

If available in your account area, you can use an online form to request support or submit feedback about our responsible gambling measures. A typical form may include the following fields:

Name (optional):

Account email:

Topic:

Details of your request or concern:

I confirm that I am the account holder or have permission to share this information, and I consent to hollywuod.com using my data to review and respond to my request.

Note: This example form is for illustration; the actual layout and fields on hollywuod.com may differ.

Important: Our responsible gaming information is provided for guidance and does not replace medical, financial, or legal advice. Gambling is strictly restricted to persons aged 18 or over in Great Britain. Please gamble responsibly and seek independent professional help if you are concerned about your gambling or its impact on those around you.